Design Scenarios – Communicating the Small Steps in the User Experience
Design scenarios are useful tools for communicating ideas about user actions. Mapping design scenarios also has the added benefit that it helps formalize ideas and to take creative approaches to those ideas. Most importantly of all, it will ensure that your designs are firmly rooted on terra firma and taking a “what our users want/need” approach from the outset. In general, user scenarios are designed to capture the key interactions with a system and not all possible interactions.