For all professionals who contribute to the development of digital products and services

Design Thinking Workshops & Service Design courses for professionals aiming to quickly advance their skills to the highest level

Live online and in on-site

Enhance your skills in design thinking, service design and experience design. Gain up-to-date knowledge, learn practical applications, and increase your value for your company and clients.

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Join our community of 10K graduates

Accredited institution according to AZAV

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Relevant, practical skills

You apply current knowledge and sound theory in an interactive, collaborative learning setting and really enjoy learning.

First class, experienced trainers

Our trainers are empathetic, didactically trained industry experts with many years of international experience who enjoy teaching.

Access to extensive resources

By attending the training, you will receive high-quality training materials, a comprehensive presentation, numerous templates, best practices and many valuable tips.

Internationally recognized certificate

After successfully completing the training, you will receive an attractive certificate of completion that will enhance your international reputation, enhance your CV and open doors.

Networking in an exclusive community

The XDi Community gives you access to an exclusive platform for networking and exchanging ideas with other professionals and our alumni and trainers.

Thousands of satisfied participants

We are pioneers in the field of UX design training throughout the German-speaking world and have already taught thousands of professionals new skills.

These companies are training their workforce with us and recruiting our students.

Who can benefit from our Service Design Thinking workshops?

Our Service Design Thinking workshops are tailored for digital professionals and experts looking to enhance their skills in design thinking, service design and experience design.

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Employees and employees

Specialists in their field who want to acquire urgently needed skills, advance their career or simply broaden their horizons.

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Managers and decision-makers

Department/team leaders and managing directors who want to develop their potential and further develop themselves and their team in order to achieve success together.

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Freelancers and self-employed people

Self-employed experts who constantly need to learn the latest techniques and develop new skills in order to remain successful and competitive in the market.

Numerous employees and self-employed specialists face these challenges

Do you know these challenges?

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Lack of qualifications

You don't have the necessary skills to do your job at the highest level. You lack some important skills to be even better.

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Lower productivity

A lack of specialized knowledge can mean that you need more time for your work and the quality of your work decreases. Without continuous training, you will not develop further.

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Outdated know-how

In dynamic, technology-oriented growth industries, new skills are constantly in demand in order to master the challenges of the present.

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Automation and digitalization

Thanks to automation, digitalization and the use of AI, many “simple” office jobs are disappearing. It is therefore important to continue training and develop new skills.

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Stronger, and lower-priced competition

Globalization is leading to a steady increase in competition and a consolidation of markets. Competition for employees and the self-employed is becoming ever more demanding.

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Variety and inspiration

You are getting nowhere and your daily work has become monochrome. You are longing for fresh impetus and new ideas to revive your motivation and creativity.

Taking part in an XDi training brings you many advantages 

You will learn from experienced specialists in the industry and acquire valuable know-how and skills that you can apply directly in practice.

You close knowledge gaps and acquire new skills that you can apply directly in your professional life.

Promote your professional development, take on new roles and be a key player in your company.

You use your skills, develop yourself further and achieve measurable success for yourself, your team or your customers.

You will be at the cutting edge of technology and acquire skills that will help you remain competitive.

What sets our Service Design Thinking courses apart from the competition

Effective trainings should prioritize the attainment of specific learning goals while ensuring an enjoyable learning experience. Unfortunately, these objectives are frequently not achieved.

The genuine valuable skills are taught

Trainings often teach outdated, irrelevant knowledge. At XDi, the focus is on high-quality content and cutting-edge topics and techniques.

The trainings are a real pleasure for the participants

Trainings are often dry, lecturer-centered and rigid. At XDi, the trainings are interactive, exciting and practical. And you can feel that.

There is a lot of practice and personal exchange

Our trainings offer plenty of scope for the practical application of what you have learned as well as for exchanging ideas and networking with other professionals.

Financed by numerous local funding opportunities

Explore our live workshops

Our training programs are developed in collaboration with industry experts and tailored to meet market demands, ensuring you acquire all the necessary professional skills for your career.

Inhalt
  • Design Thinking Basics
  • Agile User Research & Synthesis
  • Ideation, Prototyping & Fieldwork
  • Business Model & Pitch
  • Implementation ala Scrum & Lean
  • Design Thinking in the company context
Leistungen
Certificate trainer input sessions presentation seminar folder practice breakout rooms online whiteboards canvases templates best practices links tooltips literature tips community
Business, Design

DT360° – Certified Design Thinking Master

Agile, user-centric development of innovative products and s...
5 Days
Live Online & on Campus
Inhalt
  • Service Design Thinking Basics
  • Design Research & Customer Journey
  • Cognitive Synthesis & Customer Journey Mapping
  • Ideation & Servicekonzepte
  • Service Prototyping & Co-Design
  • Service Design Thinking in the business
Leistungen
Certificate trainer input sessions presentation seminar folder practice breakout rooms online whiteboards canvases templates best practices links tooltips literature tips community
Design

Certified Service Design Thinker

Service Innovation & Customer Experience Design - Service De...
Weeks
Live Online & on Campus

We have helped many enthusiastic people to develop professionally

Thousands of eager learners have successfully completed their training with us – see how we can help you to!

"Brilliant coaches. They always adapted the course to our needs and prepared the material very well. The best course I have ever taken so far. Thank you."
Sebastian Brix
""Thank you for the wonderful Design Thinking Workshop! I really liked the concept of the workshop and the trainers led really professionally through the week. All in all, really recommendable!""
Anna-Katharina Walk
""Great trainers and hands-on experience! I can only advise it!""
Juan Blanco Acebes
""Perfect! We had a great week. I would even say this workshop was a true inspirer and mind changer to me!""
Kim Seufert
"A demanding, intensive seminar. The training leadership could not be better - all participants are integrated and come out of the seminar with a big method box."
Daniel Pott
""I am convinced that service design and the skills taught in this course would be an asset to any company. There is no better way to process the necessary knowledge in three days. Always again! Thank you, Nicole.""
Michael Schützenhofer
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Are you still unsure which training you should book?

We will be happy to advise you. Take advantage of our free initial consultation and ask any questions you may have. Simply request a free consultation with our training experts.

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Are you still unsure which training you should book?

We will be happy to advise you. Take advantage of our free initial consultation and ask any questions you may have. Simply request a free consultation with our training experts.

Our trainers. You are in good hands with bright minds

Empathic. Practical. Good.
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>10 years of experience

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Industry experts

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Distinctive specialist knowledge

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Pedagogical suitability

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Real personalities

Yanna is an international design consultant with more than 10 years of professional practice in user experience and service design, and a strong focus on customer research. She guides and supports teams in large organizations and start-ups in their innovation journey. Yanna specializes in the early stages of product or service development, designing experience concepts and validating their value proposition with target customers. She applies a range of design research methodologies to map customer needs and deliver valuable insights and strategic direction for the business.

Yanna Vogiazou

Service Design Lead Coach, Design Consultant and User Research Specialist

Yanna Vogiazou

Service Design Lead Coach, Design Consultant and User Research Specialist

For her daily work, Ulrike uses her knowledge and experience from over 10 years of digital strategy and design thinking as well as her skills as a systemic coach and yoga teacher. She supports colleagues and teams every day with new impulses and creative input and thus creates inspiring processes, products and trainings. With the firm conviction that innovations can only be created in an appreciative, collaborative and positive environment at the interface of people, technology and business, she embarks on a journey of discovery and creates spaces in which digital transformation can grow and valuable learning experiences can emerge.

Ulrike Stemmer

Design Thinking Facilitator, Systemic Coach

Ulrike Stemmer

Design Thinking Facilitator, Systemic Coach

Shahira works as a freelance art director and lecturer and gives workshops on brainstorming, design basics and all aspects of branding. She has over 20 years of agency experience, including living and working in New York. For 10 years, she was senior art director at Jung von Matt, where she looked after national and international clients such as Mercedes-Benz, for whom she accompanied a launch into the Chinese market in Beijing, among other things. After Jung von Matt, she headed the marketing department of a company before setting up her own business.

Shahira Youssef

Art Director, Trainer & Master of Design

Shahira Youssef

Art Director, Trainer & Master of Design

“Planet. People. Profit. And a lot of Passion and Purpose.“

That is my understanding of the triple bottom line and our “new” working and living environments. As a strategic designer, agile coach and facilitator, I work in very different corporate and industry contexts: always with a focus on people, the (eco)systems surrounding them and their immediate environments. I bring experience and expertise, especially in the areas of strategic design, agile transformation and cultural work, sustainable innovation management and futures thinking.

Josef Winkler

Strategic Designer, Agile Coach & Facilitator

Josef Winkler

Strategic Designer, Agile Coach & Facilitator

The satisfaction of our participants is our motivation

You will learn from experienced industry experts and acquire up-to-date knowledge and practical skills that you can apply immediately.

6000+

participants have successfully completed their further training with us.

1000+

apprentices successfully complete their training at XDi every year.

2000+

companies have been assisted in training and hiring employees.

>90%

are enthusiastic about their learning experience and recommend us to others.

Steps to attend the training

Book a training or schedule a consultation with our experts

Select your desired training

Online booking of your training

Booking confirmation

Reminder with important information

Participation in the online or on-site training 

Access to extensive resources

Networking in the exclusive XDi community

This is how a typical learning unit in XDi looks like

A target-oriented mixture of theory and practice, presentation and reflection.

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20-30 Minutes

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45-60 Minutes

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15-30 Minutes

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15-30 Minutes

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15 Minutes

Certified and accredited

State-approved & 100% eligible for funding! Our e-learning courses are 100% subsidizable with an Bildungsgutschein from the Arbeitsagentur or the Jobcenter.

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Certified and accredited

State-approved & 100% eligible for funding! Our e-learning courses are 100% subsidizable with an Bildungsgutschein from the Arbeitsagentur or the Jobcenter.

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5,0/5,0

Highly recommended

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4,9/5,0

Highest quality

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5,0/5,0

Customer satisfaction