Online self-study with mentor & Bildungsgutschein
Multi-day courses with trainer – online & onsite
Online self-study with mentor & Bildungsgutschein
Online self-study with mentor & Bildungsgutschein
Multi-day courses with trainer – online & onsite
Online self-study with mentor & Bildungsgutschein
Become in this Service Design course a certified Design Thinking Specialist with us. Expand your expertise by developing skills in agile project management, development methods, user research, ideation and prototyping. Learn live online or in person with first-class, experienced trainers and earn a state-recognized accredited certificate.
Individually by arrangement
Inhouse Training
Full-time: 3 Days
Full-time: 7 h / week
Beginner & Intermediate
English
German
Anerkanntes Zertifikat
Acquire sustainable knowledge and up-to-date Design Thinking skills in a short time, focused on . Learn from an industry expert alongside other professionals the exact skills you need for your daily work. Take the next career step and build solid, practical knowledge in agile project management, development methods, user research, ideation and prototyping.
Google
Google Docs
Google Sheets
Google Slides
Gemini
Design Thinking
Customer Journey
Prototyping
Service Safari
Design Ethnography
Contextual Inquiry
AEIOU Framework
Diary Studies
Cultural Probes
Extreme Users
Creative Methods
You apply up-to-date knowledge and solid theory in an interactive, collaborative learning setting and genuinely enjoy the process.
Our trainers are empathetic, pedagogically skilled industry experts with extensive international experience and a passion for teaching.
By participating in the seminar, you will receive high-quality training materials, a comprehensive presentation, numerous templates, best practices, and many valuable tips.
Upon successful completion of the seminar, you will receive an attractive certificate that is state-recognized, enhances your resume, and opens doors.
Through the XDi community, you gain access to an exclusive platform that connects and engages you with other professionals, our alumni, and trainers.
We are a pioneer in digital transformation training across the German-speaking region and have already provided thousands of professionals with new skills.
These companies are training their workforce with us and recruiting our students.
Our Design Thinking seminar is aimed at professionals who want to further develop their skills in agile project management, development methods, user research, ideation and prototyping.
Specialists in their field who want to acquire urgently needed skills, advance their careers, or simply broaden their horizons.
Independent experts who continuously expand their knowledge and learn new techniques to remain competitive and successful in the market.
Department, Team Leaders and Executives who want to maximize their potential and develop themselves and their teams to achieve success together.
Learn from experienced industry specialists and gain valuable knowledge and skills that you can apply directly in practice.
Close knowledge gaps and acquire new skills that you can immediately use in your professional life.
Advance your career, take on new responsibilities, and become a key player in your organization.
Apply your skills, continue developing, and achieve measurable results for yourself, your team, or your clients.
Stay up to date with the latest technologies and acquire skills that help you remain competitive.
In this Design Thinking course, you will acquire the most important Design Thinking skills based on a curriculum developed by industry experts. The Design Thinking training program includes industry-validated, interactive content at university level and plenty of practical experience in real-world projects.
Service design, design thinking, customer experience design, human-centered design
Customer journey, touch points, channels, experience cycle, blueprint, service ecosystem, expectation management, service and product design quality criteria for services…
Important trends (servitization, shared economy, experience economy,…), new requirements for companies (customer experience as USP, pressure of innovation etc.), example cases
The double diamond process, analysis and exploration, insights, ideation, concept development, prototyping, testing, implementation
Practical exercise: Design thinking crash course. You will go through the most important steps of the design process, try exploration and empathy-building methods, develop new ideas, build prototypes and try them out
Understanding of user’s needs, detection of latent needs, improvement of customer satisfaction, the realization of innovation potential, easier understanding of how to change customer’s behavior
Immersion, service safari, design ethnography, AEIOU observations, diary studies, cultural probes, extreme users, mood boards…
Practical exercise: Design research methods
Organization of research results, build of clusters, search for patterns, interpretation, insights, modeling, problem re-framing
Personas as an empathy tool, orientation and sources of inspiration; A-day-in-the-life, empathy mapping
Visualization of customer’s journey, a discovery of the potential for improvements and innovations, optimization of resources, alternatives and applications
Practical exercise: Personas, customer journey mapping
Brainstorming, body storming, inspiration cards, opportunity maps,…
Sketching, concept map, storytelling, storyboarding, scenarios, offering maps, design the box, service evidencing…
Practical exercise: Finding ideas, affinity diagramming, design the box
Forms of prototyping in service design and possibilities to include the user: experience prototyping, lofi vs. hifi prototyping, desktop walkthrough, service staging, role plays, service evidencing, co-design, service innovation labs, etc.
Practical exercise: Prototyping and testing: You build and test prototypes based on your storyboard and let the feedback influence your work.
Service blueprints – requirement specifications for services (possible interactions, touchpoints, organizational and technical requirements…), stakeholder maps, system maps, motivation/use matrix, business model canvas for services
Typical challenges while integrating design thinking, tips, design tools and visualizations of the organizational change, best practices…
Practical exercise: Service blueprinting
Service design, design thinking, customer experience design, human-centered design
Customer journey, touch points, channels, experience cycle, blueprint, service ecosystem, expectation management, service and product design quality criteria for services…
Important trends (servitization, shared economy, experience economy,…), new requirements for companies (customer experience as USP, pressure of innovation etc.), example cases
The double diamond process, analysis and exploration, insights, ideation, concept development, prototyping, testing, implementation
Practical exercise: Design thinking crash course. You will go through the most important steps of the design process, try exploration and empathy-building methods, develop new ideas, build prototypes and try them out
Understanding of user’s needs, detection of latent needs, improvement of customer satisfaction, the realization of innovation potential, easier understanding of how to change customer’s behavior
Immersion, service safari, design ethnography, AEIOU observations, diary studies, cultural probes, extreme users, mood boards…
Practical exercise: Design research methods
Organization of research results, build of clusters, search for patterns, interpretation, insights, modeling, problem re-framing
Personas as an empathy tool, orientation and sources of inspiration; A-day-in-the-life, empathy mapping
Visualization of customer’s journey, a discovery of the potential for improvements and innovations, optimization of resources, alternatives and applications
Practical exercise: Personas, customer journey mapping
Brainstorming, body storming, inspiration cards, opportunity maps,…
Sketching, concept map, storytelling, storyboarding, scenarios, offering maps, design the box, service evidencing…
Practical exercise: Finding ideas, affinity diagramming, design the box
Forms of prototyping in service design and possibilities to include the user: experience prototyping, lofi vs. hifi prototyping, desktop walkthrough, service staging, role plays, service evidencing, co-design, service innovation labs, etc.
Practical exercise: Prototyping and testing: You build and test prototypes based on your storyboard and let the feedback influence your work.
Service blueprints – requirement specifications for services (possible interactions, touchpoints, organizational and technical requirements…), stakeholder maps, system maps, motivation/use matrix, business model canvas for services
Typical challenges while integrating design thinking, tips, design tools and visualizations of the organizational change, best practices…
Practical exercise: Service blueprinting
The earlier you book, the cheaper it gets. Take advantage of our early bird rates. Several employees attending an appointment? Then you will receive up to a 15% discount for each employee.
Seminars for employees who want to acquire the necessary skills in a short period of time.
Relevant topics for the future
Hands-on practice
Exciting and interactive
Modern learning methods
Various types of funding
Seminars should focus on achieving clearly defined learning objectives, combined with a positive learning experience. Often, both goals are missed.
Many seminars teach outdated or irrelevant knowledge. At XDi, the focus is on high-quality content and up-to-date topics and techniques.
Seminars are often dry, instructor-centered, and stiff. At XDi, seminars are interactive, engaging, and practical—and you can feel the difference.
Our seminars provide ample opportunity to apply what you’ve learned in practice, as well as to network and exchange ideas with other professionals.
State recognized certificate
Active learning
Up-to-date content
Experienced trainers
Exciting learning experience
Modern learning methods
Countless funding
own community
Thousands of enthusiastic learners have already successfully completed further training with us. See for yourself.
Our trainers are industry experts with extensive experience in various companies, industries, and countries. You will receive exactly the support you need to learn what you want. You will benefit from individuals with in-depth expertise and teaching skills.
>10 years of experience
Industry experts
Extensive expertise
Pedagogical competence
Real personalities
Hanna Hesse puts her heart and enthusiasm into designing learning experiences that revolve around the themes of human-centeredness with empathy, creativity and experimentation. In recent years, she has taken on the creative role in projects as a service designer in a Berlin agency and has supported clients in various industries (e.g. insurance and financial services) in product and service development from the initial idea to the roll-out. Now an independent coach and trainer, she combines her project experience with her passion for passing on her knowledge. Her goal is to inspire people with agile methods and innovative ways of working and to help them fully exploit their own potential as well as that of the company.
“Planet. People. Profit. And a lot of Passion and Purpose.“
That is my understanding of the triple bottom line and our “new” working and living environments. As a strategic designer, agile coach and facilitator, I work in very different corporate and industry contexts: always with a focus on people, the (eco)systems surrounding them and their immediate environments. I bring experience and expertise, especially in the areas of strategic design, agile transformation and cultural work, sustainable innovation management and futures thinking.
After successfully completing our training, you will receive the accredited XDi certificate. It stands for quality, competence and ability. It is both a door-opener and career accelerator, recognized worldwide and now enjoys an international reputation.
Nach erfolgreichem Abschluss unserer Weiterbildung erhältst du das begehrte XDi-Zertifikat. Es steht für Qualität, Kompetenz und Können. Es ist Türöffner und Karrierebeschleuniger zugleich, weltweit anerkannt und genießt mittlerweile internationale Reputation.
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