Design Thinking Specialist | Live Online

Certified Service Design Thinker

Become a certified Design Thinking Specialist with us. Expand your expertise by developing skills in . Learn live online or in person with first-class, experienced trainers and earn a state-recognized accredited certificate.

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Join a community of more than 10K successful graduates
Certified Service Design Thinker

Start

Individually by arrangement

Format

Inhouse Training

Duration

Full-time: 3 Days

Scope

Full-time: 7 h / week

Level of learning

Beginner & Intermediate

Languages

English
German

Certificate

Anerkanntes Zertifikat

Invest in yourself and your future. Keep developing. Take off.

Advance your skills and learn relevant Design Thinking Skills!

Acquire sustainable knowledge and up-to-date Design Thinking skills in a short time, focused on . Learn from an industry expert alongside other professionals the exact skills you need for your daily work. Take the next career step and build solid, practical knowledge in .

Tools, techniques & methods
Google Google Google Docs Google Docs Google Sheets Google Sheets Google Slides Google Slides Gemini Gemini Design Thinking Design Thinking Customer Journey Customer Journey Prototyping Prototyping Service Safari Service Safari Design Ethnography Design Ethnography Contextual Inquiry Contextual Inquiry AEIOU Framework AEIOU Framework Diary Studies Diary Studies Cultural Probes Cultural Probes Extreme Users Extreme Users Creative Methods Creative Methods
Content, skills & learning outcomes

  • Service Design Thinking Basics
  • Design Research & Customer Journey
  • Cognitive Synthesis & Customer Journey Mapping
  • Ideation & Servicekonzepte
  • Service Prototyping & Co-Design
  • Service Design Thinking in the business

Relevant, practical skills

You apply up-to-date knowledge and solid theory in an interactive, collaborative learning setting and genuinely enjoy the process.

First-class, experienced trainers

Our trainers are empathetic, pedagogically skilled industry experts with extensive international experience and a passion for teaching.

Access to extensive resources

By participating in the seminar, you will receive high-quality training materials, a comprehensive presentation, numerous templates, best practices, and many valuable tips.

State-recognized certificate

Upon successful completion of the seminar, you will receive an attractive certificate that is state-recognized, enhances your resume, and opens doors.

Networking in an exclusive community

Through the XDi community, you gain access to an exclusive platform that connects and engages you with other professionals, our alumni, and trainers.

Thousands of satisfied participants

We are a pioneer in digital transformation training across the German-speaking region and have already provided thousands of professionals with new skills.

These companies are training their workforce with us and recruiting our students.

Seminars for a Successful Career

Who Is This Design Thinking Seminar For?

Our Design Thinking seminar is aimed at professionals who want to further develop their skills in .

Employed Professionals

Specialists in their field who want to acquire urgently needed skills, advance their careers, or simply broaden their horizons.

Freelancers and Self-Employed Professionals

Independent experts who continuously expand their knowledge and learn new techniques to remain competitive and successful in the market.

Leaders and Decision-Makers

Department, Team Leaders and Executives who want to maximize their potential and develop themselves and their teams to achieve success together.

Your benefits from attending a XDi seminar

Learn from experienced industry specialists and gain valuable knowledge and skills that you can apply directly in practice.

Close knowledge gaps and acquire new skills that you can immediately use in your professional life.

Advance your career, take on new responsibilities, and become a key player in your organization.

Apply your skills, continue developing, and achieve measurable results for yourself, your team, or your clients.

Stay up to date with the latest technologies and acquire skills that help you remain competitive.

CURRICULUM

What you will learn!

Hands-on education in the skills of the future

In this Design Thinking course, you will acquire the most important Design Thinking skills based on a curriculum developed by industry experts. The Design Thinking training program includes industry-validated, interactive content at university level and plenty of practical experience in real-world projects.

1

Service design thinking basics

2

Insights, ideation and visualization

3

From insights to ideas - from ideas to a service concept

4

Prototyping, Test and realization

Definitions and disciplines

Service design, design thinking, customer experience design, human-centered design

The service perspective of design

Customer journey, touch points, channels, experience cycle, blueprint, service ecosystem, expectation management, service and product design quality criteria for services…

The necessity and use of service design

Important trends (servitization, shared economy, experience economy,…), new requirements for companies (customer experience as USP, pressure of innovation etc.), example cases

The Design process

The double diamond process, analysis and exploration, insights, ideation, concept development, prototyping, testing, implementation

Practical exercise: Design thinking crash course. You will go through the most important steps of the design process, try exploration and empathy-building methods, develop new ideas, build prototypes and try them out

Design research goals

Understanding of user’s needs, detection of latent needs, improvement of customer satisfaction, the realization of innovation potential, easier understanding of how to change customer’s behavior

Methods and tools

Immersion, service safari, design ethnography, AEIOU observations, diary studies, cultural probes, extreme users, mood boards…

Practical exercise: Design research methods

Design research synthesis

Organization of research results, build of clusters, search for patterns, interpretation, insights, modeling, problem re-framing

Representing users

Personas as an empathy tool, orientation and sources of inspiration; A-day-in-the-life, empathy mapping

Customer journey mapping

Visualization of customer’s journey, a discovery of the potential for improvements and innovations, optimization of resources, alternatives and applications

Practical exercise: Personas, customer journey mapping 

Finding und prioritizing ideas

Brainstorming, body storming, inspiration cards, opportunity maps,…

Developing and visualizing service concepts

Sketching, concept map, storytelling, storyboarding, scenarios, offering maps, design the box, service evidencing…

Practical exercise: Finding ideas, affinity diagramming, design the box 

Service prototyping, co-design and testing  

Forms of prototyping in service design and possibilities to include the user: experience prototyping, lofi vs. hifi prototyping, desktop walkthrough, service staging, role plays, service evidencing, co-design, service innovation labs, etc.

Practical exercise: Prototyping and testing: You build and test prototypes based on your storyboard and let the feedback influence your work.

Implementing service innovations 

Service blueprints – requirement specifications for services (possible interactions, touchpoints, organizational and technical requirements…), stakeholder maps, system maps, motivation/use matrix, business model canvas for services

Integrating service design thinking into your own business

Typical challenges while integrating design thinking, tips, design tools and visualizations of the organizational change, best practices…

Practical exercise: Service blueprinting 

Service design thinking basics

Definitions and disciplines

Service design, design thinking, customer experience design, human-centered design

The service perspective of design

Customer journey, touch points, channels, experience cycle, blueprint, service ecosystem, expectation management, service and product design quality criteria for services…

The necessity and use of service design

Important trends (servitization, shared economy, experience economy,…), new requirements for companies (customer experience as USP, pressure of innovation etc.), example cases

The Design process

The double diamond process, analysis and exploration, insights, ideation, concept development, prototyping, testing, implementation

Practical exercise: Design thinking crash course. You will go through the most important steps of the design process, try exploration and empathy-building methods, develop new ideas, build prototypes and try them out

Design research goals

Understanding of user’s needs, detection of latent needs, improvement of customer satisfaction, the realization of innovation potential, easier understanding of how to change customer’s behavior

Methods and tools

Immersion, service safari, design ethnography, AEIOU observations, diary studies, cultural probes, extreme users, mood boards…

Practical exercise: Design research methods

Insights, ideation and visualization

Design research synthesis

Organization of research results, build of clusters, search for patterns, interpretation, insights, modeling, problem re-framing

Representing users

Personas as an empathy tool, orientation and sources of inspiration; A-day-in-the-life, empathy mapping

Customer journey mapping

Visualization of customer’s journey, a discovery of the potential for improvements and innovations, optimization of resources, alternatives and applications

Practical exercise: Personas, customer journey mapping 

From insights to ideas - from ideas to a service concept

Finding und prioritizing ideas

Brainstorming, body storming, inspiration cards, opportunity maps,…

Developing and visualizing service concepts

Sketching, concept map, storytelling, storyboarding, scenarios, offering maps, design the box, service evidencing…

Practical exercise: Finding ideas, affinity diagramming, design the box 

Prototyping, Test and realization

Service prototyping, co-design and testing  

Forms of prototyping in service design and possibilities to include the user: experience prototyping, lofi vs. hifi prototyping, desktop walkthrough, service staging, role plays, service evidencing, co-design, service innovation labs, etc.

Practical exercise: Prototyping and testing: You build and test prototypes based on your storyboard and let the feedback influence your work.

Implementing service innovations 

Service blueprints – requirement specifications for services (possible interactions, touchpoints, organizational and technical requirements…), stakeholder maps, system maps, motivation/use matrix, business model canvas for services

Integrating service design thinking into your own business

Typical challenges while integrating design thinking, tips, design tools and visualizations of the organizational change, best practices…

Practical exercise: Service blueprinting 

No sales tax! Net prices equal gross prices

Start dates and details

The earlier you book, the cheaper it gets. Take advantage of our early bird rates. Several employees attending an appointment? Then you will receive up to a 15% discount for each employee.

Quickly acquire practical skills

Seminars for employees who want to acquire the necessary skills in a short period of time.

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Relevant topics for the future

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Hands-on practice

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Exciting and interactive

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Modern learning methods

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Various types of funding

What makes our Design Thinking seminars stand out compared to other providers

Seminars should focus on achieving clearly defined learning objectives, combined with a positive learning experience. Often, both goals are missed.

The truly valuable skills are taught

Many seminars teach outdated or irrelevant knowledge. At XDi, the focus is on high-quality content and up-to-date topics and techniques.

The seminars actually bring participants joy

Seminars are often dry, instructor-centered, and stiff. At XDi, seminars are interactive, engaging, and practical—and you can feel the difference.

Plenty of hands-on practice and personal interaction

Our seminars provide ample opportunity to apply what you’ve learned in practice, as well as to network and exchange ideas with other professionals.

State recognized certificate

Active learning

Up-to-date content

Experienced trainers

Exciting learning experience

Modern learning methods

Countless funding

own community

We have helped many enthusiastic people to develop themselves further

Thousands of enthusiastic learners have already successfully completed further training with us. See for yourself.

"A demanding, intensive seminar. The training leadership could not be better - all participants are integrated and come out of the seminar with a big method box."
Daniel Pott
"I found the training really great and I will take away an incredible amount of input. The variety between content and exercises was really great. I can't remember ever having been to such a great online event. So really big compliments."
Lena Hees
"The "Certified Service Design Thinker" seminar is very practice-oriented, and the theoretical content learned is applied directly. I particularly enjoyed the flexible application of the methodological topics, and the breaks were very well scheduled. Overall, I really enjoyed the seminar."
Lina Daners
User Interface Design
""I am convinced that service design and the skills taught in this course would be an asset to any company. There is no better way to process the necessary knowledge in three days. Always again! Thank you, Nicole.""
Michael Schützenhofer
Empathic. Pragmatic. Excellent.

Our trainers are first-class, experienced industry experts

Our trainers are industry experts with extensive experience in various companies, industries, and countries. You will receive exactly the support you need to learn what you want. You will benefit from individuals with in-depth expertise and teaching skills.

info icon >10 years of experience info icon Industry experts info icon Extensive expertise info icon Pedagogical competence info icon Real personalities

Hanna Hesse puts her heart and enthusiasm into designing learning experiences that revolve around the themes of human-centeredness with empathy, creativity and experimentation. In recent years, she has taken on the creative role in projects as a service designer in a Berlin agency and has supported clients in various industries (e.g. insurance and financial services) in product and service development from the initial idea to the roll-out. Now an independent coach and trainer, she combines her project experience with her passion for passing on her knowledge. Her goal is to inspire people with agile methods and innovative ways of working and to help them fully exploit their own potential as well as that of the company.

Hanna Dahlhaus

Senior Coach in Design Thinking & Agile Methods, Service Designer,  Mindful Leadership Entrepreneur

Hanna Dahlhaus

Senior Coach in Design Thinking & Agile Methods, Service Designer,  Mindful Leadership Entrepreneur

“Planet. People. Profit. And a lot of Passion and Purpose.“

That is my understanding of the triple bottom line and our “new” working and living environments. As a strategic designer, agile coach and facilitator, I work in very different corporate and industry contexts: always with a focus on people, the (eco)systems surrounding them and their immediate environments. I bring experience and expertise, especially in the areas of strategic design, agile transformation and cultural work, sustainable innovation management and futures thinking.

Josef Winkler

Strategic Designer, Agile Coach & Facilitator

Josef Winkler

Strategic Designer, Agile Coach & Facilitator

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Get certified

Getting a certificate of completion from XDi brings many advantages

After successfully completing our training, you will receive the accredited XDi certificate. It stands for quality, competence and ability. It is both a door-opener and career accelerator, recognized worldwide and now enjoys an international reputation.

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Lass dich zertifizieren

Sichere dir ein Abschlusszertifikat von XDi. Es bringt was.

Nach erfolgreichem Abschluss unserer Weiterbildung erhältst du das begehrte XDi-Zertifikat. Es steht für Qualität, Kompetenz und Können. Es ist Türöffner und Karrierebeschleuniger zugleich, weltweit anerkannt und genießt mittlerweile internationale Reputation.

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Valentina Caronia

Valentina Caronia

Account manager & Community manager