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Sixt sucks - A Customer Experience Desaster On 4 Wheels
Field report of a long-term Sixt customer Actually they were wonderful days that Stefan S. spent with his wife and child on the occasion of their 44th birthday. Irina S. wanted a 3-country tour that would lead her through the pre-Christmas border towns of Aachen, Liège, Ghent and Maastricht. The young family does not own a car. As ...
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21.11.2017
Sixt sucks - A Customer Experience Desaster On 4 Wheels
Field report of a long-term Sixt customer Actually they were wonderful days that Stefan S. spent with his wife and child on the occasion of their 44th birthday. Irina S. wanted a ...
Read article
21.11.2017
The Disciplines Of User Experience Design
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04.11.2017
Making a strong business case
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14.08.2017